Electronic health record satisfaction among primary care physicians has increased over the past six years, according to a report from Black Book Rankings, Clinical Innovation & Technology reports.

Details of Report

For the report, Black Book this year interviewed more than 22,000 health care professionals about their EHR client experience (Pedulli, Clinical Innovation & Technology, 4/14). Respondents were asked to rank EHRs vendors on 18 key performance indicators, including:

• Accessibility;
• Computerized provider order entry;
• Document management;
• Electronic prescribing;
• Interoperability;
• Practice administration;
• Productivity; and
• Reporting and analytics (Black Book release, 4/7).

Report Findings

During the first three months of 2014, only 8% of primary care physicians reported being "very dissatisfied" with their EHR system's ability to lessen workload, compared with 48% who were "very dissatisfied" in 2009, according to the report.

Respondents credited their increased satisfaction to vendors' efforts to improve:

• Promise fulfillment;
• Bolstered client support;
• Meaningful use accomplishments; and
• Improved workflow.

Top-Rated EHRs

Overall, San Francisco-based Practice Fusion earned the highest rankings out of all EHR vendors included in the survey. Other top-performing vendors include:

• Allscripts;
• AmazingCharts;
• Athenahealth;
• Care360 Quest;
• CareCloud;
• CureMD;
• eClinicalWorks;
• Greenway Medical;
• Kareo; and
• Praxis (Clinical Innovation & Technology, 4/14).