Healthcare Usability Topics

CCHIT will no longer offer ONC testing and certification services, or its independently developed certification programs

CCHIT announced a new strategic direction that will return it to its founding public mission of supporting the adoption of robust, interoperable health information technology. CCHIT plans to offer direct counsel to both healthcare providers and health IT developers on the requirements for certified EHR technology and how to best satisfy HIT regulations published by organizations and governments.

EHR Usability Consultation and Certification

The Office of the National Coordinator for Health Information Technology (ONC) has released certification and meaningful use requirements for electronic health records (EHRs). These require that EHR vendors include evidence of user-centered design and user test results in their certification submission. To be able to obtain the ONC certification (and meaningful use funding) EHR vendors must follow a formal User Centered Design (UCD) process and perform summative usability testing on specific areas of the product.

CGI Federal out -- Accenture in for Healthcare.gov

The Obama administration has signed Accenture to replace CGI Federal as the main IT contractor on the HealthCare.gov health insurance exchange, according to a Jan. 10 Washington Post report. See http://www.washingtonpost.com/politics/obama-administration-to-end-contr...

The deal would have a 12-month term and is estimated at about $90 million, the Post reported.

Top five reasons the new Meaningful Use timeline will be good for EHR vendors

Usability test in progress.  Usability Consultants at the Usability People EHR Safety Enhanced Design

1. EHR Vendors will have more time to focus on their users.

a. To be able to obtain the ONC certification (and meaningful use funding for their customers) EHR vendors must follow a formal User Centered Design (UCD) process.
b. We recommend that EHR vendors follow ISO-9241-11 and show evidence that their design process is focused upon efficiency, effectiveness, and satisfaction.

2. EHR vendors will have time to perform many iterations of user testing.

ONC Webinar on Meaningful Use Timeline -- Wed December 18, 2014

HHS.gov logo.  EHR Usability testing for Meaningful Use. Consutants

Join ONC on Wednesday, December 18 for a webinar discussion regarding the proposed regulatory timeline for EHR certification criteria for 2015.

Web Conference Information

Conference Line: 888-469-1748
Meeting Number: 243-89

ONC subject matter experts will provide information about the new timeline and then will be available for a question-and-answer session following the presentation.

Agenda

Our Client WCH Service Bureau’s iSmart EHR Receives ONC-ACB Certification by Drummond Group

NEW YORK, December 6, 2013 – WCH’ Service Bureau’s iSmart EHR has been tested and certified under the Drummond Group's Electronic Health Records Office of the National Coordinator Authorized Certification Body (ONC-ACB) program. This EHR software is compliant in accordance with the criteria adopted by the Secretary of the U.S. Department of Health and Human Services.

Today is World Usability Day!!! November 14th 2013

Today is World Usability Day!

The importance of user-centered design in healthcare is truly life or death. Whether it's new medical devices or technologies; drug research, approval or delivery; patient forms or medical record sharing; emergency disaster planning or increasing the functionality of hospitals and everyday healthcare delivery, everyone is affected in some way by the intersection of usability in healthcare. There are many commonalities, yet each region of the world faces its own set of unique challenges.

§170.315(g)(3) Safety Enhanced Design and Meaningful Use (and the ONC 2015 Certification)

§170.315(g)(3) Safety-enhanced design

As providers of usability testing and user experience services we know that one of the major advantages of electronic health records (EHRs) are their potential to increase patient safety by preventing, detecting and aiding in the recovery from human errors. ONC has set certification standards for safety-enhanced design (SED), making patient safety a primary focus in the design of an EHR.

Meaningful Use Stage 2 is Here! Safety-Enhanced Design testing takes time!

ONC Meaningful Use Certification logo 2014 Edition

CMS and the Office of the National Coordinator for Health Information Technology (ONC) have established standards and certification criteria that EHRs must use in order to successfully capture and calculate objectives for Stage 2 of Meaningful Use. These new standards and certification criteria now in effect.

Guest Blog: Designing with the patient in mind

This week we are proud to publish a short synopsis of the Masters thesis project of Alyssa Costino. Alyssa conducted and reported on the use of EHR systems from the patient perspective -- something that isn't being done often enough.

The Electronic Medical Record: Designing with the Patient in Mind
A thesis project designed by Alyssa Costino
MFA Computer Graphics Design ‘12
Rochester Institute of Technology

Usability and User-Centered Design: A reminder to members of the EHR Developers Association

The Electronic Health Record Association (EHR Association), a non-profit association of more than 40 EHR companies, created an electronic health record (EHR) Developer Code of Conduct, which aims to encourage transparency and collaboration among EHR developers, as well as developers, providers, and industry stakeholders. The latest version of the code of conduct is available as a pdf here: http://bit.ly/13A1oLc

On the first page, the very first item (after a general statement) is Patient Safety.
The code says:

Top 10 Healthcare Usability Myths Debunked

Top 10 EHR Usability Myths - Debunked

Here are the Top 10 Healthcare Usability Myths Debunked

Myth # 1 Clinicians are uncomfortable with technology and just need more training.

Fact: Current HIT systems often don’t fit the way end users think and work.

Myth # 2 Put it all on 1 screen to make it easier to use.

Fact: Developers need to understand workflows and tasks to know what information is needed.

Myth # 3 Whoever has the Most features wins.

Fact: Vet your current feature set. Less may be more.

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The Usability People would welcome the opportunity to work with you on improving the Usability of Healthcare IT.

For expert Safety-enhanced Design (aka Usability) evaluation of your EHR: contact The Usability People

The Usability People

Together we may save a life! #SafeHealthIT