Usability Testing

Violent video games, Explicit lyrics and the Usability of Health IT

Back in the 1980s Tipper Gore. Susan Baker, and several others created the Parents Music Resource Center (PMRC) with the intent of increasing parental control over the access of children to music deemed to have violent, drug-related or sexual themes. They used their influence as “Washington Wifes” to push for regulation of the music industry. By 1985, 19 record companies agreed to put "Parental Guidance: Explicit Lyrics" labels on albums to warn consumers of explicit lyrical content.

This is NOT a usability test

UX Fail - Question gives the exact steps needed to complete task

We were recently exploring the new updated Certified HealthIT Product List (CHPL) site (https://chpl.healthit.gov/#/search ) was were shocked that as of today (Jan 11, 2017) there are only 3 Health IT vendors that have products that have been Safety-enhanced Design certified for the ONC 2015 Edition.

We're glad that for most EHRs the usability test performed as part of their certification is posted on the website of the certifying body (eg, Drummond, Infoguard, etc)

2015 Edition Certification - Safety-enhanced Design (aka usability)

Healthcare providers that may be interested in upgrading to the latest government-approved electronic health record systems got a signal that the products are in the pipeline, though they may be six or more months away from reaching the market.

The shift to the Stage 3 and 2015 Edition requirements has received push-back from providers, especially with the added complexity of the pending shift by physicians to the new requirements of the Medicare Access and CHIP Reauthorization Act of 2015.

The EHRA updates their code of conduct - Here is the section about Usability

Established in 2004, the Electronic Health Record (EHR) Association is comprised of companies that supply the vast majority of operational EHRs to physicians’ practices and hospitals across the United States. The EHR Association operates on the premise that the rapid, widespread adoption of EHRs will, as a key enabler of healthcare transformation, help improve the quality of patient care as well as the productivity and sustainability of our healthcare system.

Mobile Health Tools Should Be Better Tailored To Meet Patient Needs

Mobile health devices must be designed to meet specific patient needs to improve user engagement, particularly among those with chronic illnesses, according to a study published in the Journal of the American Medical Informatics Association, FierceMobileHealthcare reports (Mottl, FierceMobileHealthcare, 1/24

EHR Usability Testing Consultants

The Office of the National Coordinator for Health Information Technology (ONC)

has released a set of certification and meaningful use requirements for electronic health records (EHRs). These require that EHR vendors include evidence of user-centered design and user test results in their certification submission. To be able to obtain the 2014 ONC certification EHR vendors must follow a formal User Centered Design (UCD) process and perform summative usability testing on specific areas of the product.

EHR Usability Testing Experts

The Office of the National Coordinator for Health Information Technology (ONC) has released a set of certification and meaningful use requirements for electronic health records (EHRs). These require that EHR vendors include evidence of user-centered design and user test results in their certification submission. To be able to obtain the 2014 ONC certification EHR vendors must follow a formal User Centered Design (UCD) process and perform summative usability testing on specific areas of the product.

Nine types of usability problems with Electronic Health systems

There is no shortage of complaints about the usability of Electronic Health Record systems (EHRs). More and more evidence is emerging regarding the lack of EHR usability. Speaking at the 2013 Healthcare Information and Management Systems Society (HIMSS) Conference & Exhibition, Michael S. Barr, MD, MBA, FACP, of the National Committee for Quality Assurance (NCQA) warned that:

“Satisfaction and usability ratings for certified electronic health records (EHRs) have decreased since 2010 among clinicians across a range of indicators.”

IT IS WORKING! Industry Seeing Gains in EHR Usability and Safety

Image from Shutterstock

Usability improvements that could enhance patient safety are occurring in electronic health record systems, but not at an acceptable pace and not necessarily for the expected reasons or even the right ones, some industry gurus and researchers report.

Senate Committee to discuss Usability of HealthIT

Achieving the Promise of Health Information Technology: What Can Providers and the U.S. Department of Health and Human Services Do To Improve the Electronic Health Record User Experience?

Watch the live stream at http://www.help.senate.gov/hearings/achieving-the-promise-of-health-info...

SENATE HEARING LINEUP:

Proposed Expansion of the Safety-Enhanced Design requirements for Meaningful Use Stage 3

ONC document on Federal Register


Click here for Update: The Final Rule for the 2015 edition certification has been released.

On page 191 of the 431 page document from ONC about the proposed changes to the Meaningful Use program for Stage 3, ONC begins to identify several significant changes to the Safety-enhanced Design (a.k.a.usability) testing requirements.

Nurses say: Device Interoperability Key to Reducing Medical Errors

Hospital errors could be better avoided by improving the interoperability of medical devices, according to a survey of 526 registered nurses conducted by Harris Poll, FierceHealthIT reports (Dvorak, FierceHealthIT, 3/12).

Free Webinar (02/25/15): The Importance of User Experience in Health IT

HIMSS NCA Lunch and Learn Webinar - "The Importance of User Experience in Health IT"

The first lHIMSS NCA unchtime webinar of the 2015 will take place on Wed, Feb 25, 2015 12:00 PM - 1:00 PM EST and will focus how to understand what users want and how they want it, and design and build tools and apps that actually get used.

Doctors Raise Concerns About EHR Certification, Call for Changes

A coalition of 35 medical societies led by the American Medical Association sent a letter to National Coordinator for Health IT Karen DeSalvo calling for major changes to the meaningful use electronic health record certification program, The Hill reports.

How to choose a usable EHR

The usability of the system is the probably most important factor in making an informed choice of which EHR to use for your practice. Most every bit of software says that it is easy to use, but how can you choose an EHR that is actually usable?

AMA Unveils Framework Outlining Priorities To Improve EHR Usability

The American Medical Association released a framework outlining eight priorities for making electronic health records easier for providers to use, Modern Healthcare reports (Conn, Modern Healthcare, 9/16).

We've been invited to participate as a member of the Health IT Policy Committee’s Implementation, Usability, and Safety Workgroup

ONC Health IT Logo

Our Chief Experience Officer, Bennett Lauber, has been invited to participate as a member of the Health IT Policy Committee’s Implementation, Usability, and Safety Workgroup.

The draft charge for the workgroup is:

The Health IT Implementation, Usability, and Safety Workgroup will provide input and make recommendations on policy issues and opportunities for improving how health IT is designed, certified, implemented and used to minimize safety risks and leverage data to support improvements in patient care and health outcomes.

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The Usability People work with you on improving the Usability of Healthcare IT.

For expert 2015 ONC Safety-enhanced Design (aka Usability) evaluation of your EHR: contact The Usability People

The Usability People

Together we may save a life! #SafeHealthIT