By Andy Schaudt, Director of Usability Services, MedStar Health
The American Hospital Association sent a letter Tuesday asking CMS and the Office of the National Coordinator for Health IT to quickly finalize a proposed rule that extends the meaningful use timeline so that providers can take advantage of the added flexibility, EHR Intelligence reports (Murphy, EHR Intellig
User Experience and Usability Testing have become fashionable lingo in the health IT world, yet EHR software is rife with usability issues; convoluted workflows, poor content, and poor interaction design are common frustrations that plague providers daily. Changing healthcare reimbursement models, Meaningful Use, PQRS, ICD-10... don’t providers have enough concerns without having to worry about their EHR?
The health care industry is divided over a proposed rule released earlier this week by CMS and the Office of the National Coordinator for Health IT that would give providers an additional year to upgrade electronic health record systems to meet reporting requirements for Stage 2 of the Medicare meaningful use program, Modern Healthcare
The Usability People are actively seeking participants in a remote usability studies of several EHR systems.
Qualified participants that complete the study will receive compensation up to a $100 Amazon gift card.
Other studies will be available soon.
Please complete the questionnaire in the URL below to see if you qualify:
In a letter to the Office of the National Coordinator for Health IT, the Electronic Health Record Association raised concerns about a proposed rule containing voluntary certification criteria for electronic health record systems in 2015, EHR Intelligence re
Two thousand primary care surveyed EHR users narrowed down an elite group of systems vendors across eighteen probing key performance indicators from a field of over 400 qualified healthcare software firms. As thousands of primary care practices still scramble to select and implement records systems, current adopters identify the firms that delivered on implementation success, productivity, outcomes, connectivity, meaningful use achievement and crucial stimulus fund requirements.
ONC’s 2014 Edition EHR Certification Criteria define the requirements that EHR technology must meet in order to be used by eligible professionals (EPs), eligible hospitals (EHs), and critical access hospitals (CAHs) participating in the Medicare and Medicaid EHR Incentive Programs. In addition to these criteria, ONC made some policy changes to the HIT Certification Program.
The Office of the National Coordinator for Health Information Technology (ONC) has released certification and meaningful use requirements for electronic health records (EHRs). These require that EHR vendors include evidence of user-centered design and user test results in their certification submission. To be able to obtain the ONC certification (and meaningful use funding) EHR vendors must follow a formal User Centered Design (UCD) process and perform summative usability testing on specific areas of the product.
1. EHR Vendors will have more time to focus on their users.
a. To be able to obtain the ONC certification (and meaningful use funding for their customers) EHR vendors must follow a formal User Centered Design (UCD) process.
b. We recommend that EHR vendors follow ISO-9241-11 and show evidence that their design process is focused upon efficiency, effectiveness, and satisfaction.
2. EHR vendors will have time to perform many iterations of user testing.
NEW YORK, December 6, 2013 – WCH’ Service Bureau’s iSmart EHR has been tested and certified under the Drummond Group's Electronic Health Records Office of the National Coordinator Authorized Certification Body (ONC-ACB) program. This EHR software is compliant in accordance with the criteria adopted by the Secretary of the U.S. Department of Health and Human Services.
The importance of user-centered design in healthcare is truly life or death. Whether it's new medical devices or technologies; drug research, approval or delivery; patient forms or medical record sharing; emergency disaster planning or increasing the functionality of hospitals and everyday healthcare delivery, everyone is affected in some way by the intersection of usability in healthcare. There are many commonalities, yet each region of the world faces its own set of unique challenges.
CMS Changes Name of the EHR Incentive Programs (Meaningful Use) and Advancing Care Information to “Promoting Interoperability”
§170.315(g)(3) Safety-enhanced design
As providers of usability testing and user experience services we know that one of the major advantages of electronic health records (EHRs) are their potential to increase patient safety by preventing, detecting and aiding in the recovery from human errors. ONC has set certification standards for safety-enhanced design (SED), making patient safety a primary focus in the design of an EHR.
CMS and the Office of the National Coordinator for Health Information Technology (ONC) have established standards and certification criteria that EHRs must use in order to successfully capture and calculate objectives for Stage 2 of Meaningful Use. These new standards and certification criteria now in effect.
U.S. Food and Drug Administration issued final guidance for developers of mobile medical applications, or apps, which are software programs that run on mobile communication devices and perform the same functions as traditional medical devices. The guidance outlines the FDA’s tailored approach to mobile apps.
The Electronic Health Record Association (EHR Association), a non-profit association of more than 40 EHR companies, created an electronic health record (EHR) Developer Code of Conduct, which aims to encourage transparency and collaboration among EHR developers, as well as developers, providers, and industry stakeholders. The latest version of the code of conduct is available as a pdf here: http://bit.ly/13A1oLc
On the first page, the very first item (after a general statement) is Patient Safety.
The code says:
Here are the Top 10 Healthcare Usability Myths Debunked
Myth # 1 Clinicians are uncomfortable with technology and just need more training.
Fact: Current HIT systems often don’t fit the way end users think and work.
Myth # 2 Put it all on 1 screen to make it easier to use.
Fact: Developers need to understand workflows and tasks to know what information is needed.
Myth # 3 Whoever has the Most features wins.
Fact: Vet your current feature set. Less may be more.
The Usability People work with you on improving the Usability of Healthcare IT.
For expert 2015 ONC Safety-enhanced Design (aka Usability) evaluation of your EHR: contact The Usability People
Together we may save a life! #SafeHealthIT