The U.S. Access Board has launched its own channel on YouTube to further share and disseminate information. It features a message from Executive Director David M. Capozzi on the Board's mission and the services it provides to the public. Animations on accessibility that the Board has developed as part of its online guide to the ADA and ABA Accessibility Standards are also available on the channel.
User eXperience (UX)
The usability (or lack thereof) of Healthcare IT has been in the news a lot again.
This time a research report published by JAMA (Howe JL ; Adams KT ; Hettinger AZ; et al. Electronic health record usability issues and potential contribution to patient harm. JAMA. 2018; 319: 1276-1278) researchers analyzed voluntary error reports associated with Electronic Health Record (EHR) systems and found that problems with EHR usability may have directly resulted in patient harm.
Back in the 1980s Tipper Gore. Susan Baker, and several others created the Parents Music Resource Center (PMRC) with the intent of increasing parental control over the access of children to music deemed to have violent, drug-related or sexual themes. They used their influence as “Washington Wifes” to push for regulation of the music industry. By 1985, 19 record companies agreed to put "Parental Guidance: Explicit Lyrics" labels on albums to warn consumers of explicit lyrical content.
ONC will be hosting a webinar that previews a new ONC-sponsored resource, the Usability Change Package (UCP). The UCP helps health IT end users in hospital settings identify usability challenges, adapt their systems to improve the usability of their systems, and assess the impact of these system changes.
This resource will be made available in the future on the Health IT Playbook. Presenters will provide an overview of the UCP, the process used to develop it, and the gaps and future considerations that were uncovered during development.
In an effort to elevate the Veterans Experience Office (VEO), the Secretary of Veterans Affairs, Dr. David J. Shulkin, on April 4th 2017 announced the appointment of Lynda Davis, PhD, as Chief Veterans Experience Officer for the Department of Veterans Affairs (VA).
The Provider User-Experience (UX) Challenge incents the development of applications that use open, standardized APIs to enable innovative ways for providers to interact with patient health data. This challenge will focus on demonstrating how data made accessible to apps through APIs can positively impact providers’ experience with EHRs by making clinical workflows more intuitive, specific to clinical specialty, and actionable.
Jean Piaget was a Swiss psychologist and philosopher known for his epistemological studies with children. His theories of cognitive development helped pioneer the field of developmental psychology and influenced generations of elementary school curriculum.
The usability of healthcare software, or lack thereof, has been a topic of discussion for several years. The problem has become so widespread that the American Medical Association (AMA) has recently issued a framework for improving the ease of use of EHRs that, in part, includes the reduction of 'cognitive load.' Piaget’s theories can be applied to understanding some of the reasons why many EHRs are just too hard to use. They can provide guidance for finding ways to reduce the cognitive workload that so often hinders the user experience of EHR system
HIMSS16 is presenting the following:
User Experience Forum Improving User Experience: A Roadmap to Safer, More Effective Health IT
Mobile health devices must be designed to meet specific patient needs to improve user engagement, particularly among those with chronic illnesses, according to a study published in the Journal of the American Medical Informatics Association, FierceMobileHealthcare reports (Mottl, FierceMobileHealthcare, 1/24
Many in the health IT sector and the health professional community view electronic health records as both a blessing and a curse. EHRs have significantly improved documentation and dissemination of patients' clinical information, streamlined certain tasks and improved safety in areas such as medication management. But EHRs also have made some aspects of health care providers' workload more time consuming than in the "paper" days and sometimes compromise patient safety.
The Office of the National Coordinator for Health Information Technology (ONC)
has released a set of certification and meaningful use requirements for electronic health records (EHRs). These require that EHR vendors include evidence of user-centered design and user test results in their certification submission. To be able to obtain the 2014 ONC certification EHR vendors must follow a formal User Centered Design (UCD) process and perform summative usability testing on specific areas of the product.
There is no shortage of complaints about the usability of Electronic Health Record systems (EHRs). More and more evidence is emerging regarding the lack of EHR usability. Speaking at the 2013 Healthcare Information and Management Systems Society (HIMSS) Conference & Exhibition, Michael S. Barr, MD, MBA, FACP, of the National Committee for Quality Assurance (NCQA) warned that:
“Satisfaction and usability ratings for certified electronic health records (EHRs) have decreased since 2010 among clinicians across a range of indicators.”
One of the great things about living near a “destination city” such as Washington DC is that friends and relatives often come to visit. This past Fourth of July week was a perfect example, as my sister-in-law and niece came to visit and to celebrate our country’s birthday in it's capital city.
My niece had also recently just turned 21, and was celebrating her birthday too. One thing that they both wanted to do was to go to a casino. Luckily about an hour or so north was Arundel Mills, an outlet shopping destination and (non-smoking) casino.
Achieving the Promise of Health Information Technology: What Can Providers and the U.S. Department of Health and Human Services Do To Improve the Electronic Health Record User Experience?
Watch the live stream at http://www.help.senate.gov/hearings/achieving-the-promise-of-health-info...
SENATE HEARING LINEUP:
User Experience, usability, and user-centered design principles were on the forefront of conversations around the topic of clinician/patient satisfaction, safety-enhanced design, and value optimization. Here are a few highlights of the programming and events taking place at HIMSS15 related to the topic of health IT UX.
The Usability People work with you on improving the Usability of Healthcare IT.
For expert 2015 ONC Safety-enhanced Design (aka Usability) evaluation of your EHR: contact The Usability People
Together we may save a life! #SafeHealthIT