A new Black Book Market Research report names the top inpatient electronic health record vendors based on six client experience categories, EHR Intelligence reports.

Details of Report

For the report, Black Book surveyed 14,000 nurses and 5,000 hospital staff members across 702 hospitals with EHR systems between August 2014 and February 2015 (Gruessner, EHR Intelligence, 3/19).

The rankings are based on the client experience scores for:

• Accountable care organizations' data needs;
• Add-on modules;
• Administrative and documentation functionalities;
• Certification-required EHR functionalities;
• Clinical workflow functionalities; and
• Connectivity capabilities.

Top Inpatient EHR Vendors

EHR vendors that received the highest scores for customer experience are:

• CPSI for rural, critical access and hospitals with fewer than 100 beds;
• Cerner for community hospitals with between 101 and 250 beds; and
• Allscripts for hospitals with more than 250 beds (Miliard, Healthcare IT News, 3/19).

Meanwhile, Cerner was selected by hospital IT managers and CIOs as the best EHR for hospitals (EHR Intelligence, 3/19).

Increase in Nurses' Satisfaction With EHR Systems

Meanwhile, CIO respondents reported an increase in nurses' satisfaction with EHR systems (Black Book release, 3/18). Among hospital IT leaders:

• 69% said that the increase in nurses' satisfaction was the result of nurses' EHR concerns being heard and addressed through system updates;
• 20% attributed the increase to improved EHR functionality and system updates; and
• 10% attributed the increase to adjustments in EHR use and training.

Black Book Managing Partner Doug Brown said that the "findings included a substantial improvement in reducing the gap between hospital nursing, physician, administrative, financial and technology stakeholder satisfaction, although there's still a long way to go" (EHR Intelligence, 3/19).