Primary Care Physicians' EHR Satisfaction Increasing

Electronic health record satisfaction among primary care physicians has increased over the past six years, according to a report from Black Book Rankings, Clinical Innovation & Technology reports.

Details of Report

For the report, Black Book this year interviewed more than 22,000 health care professionals about their EHR client experience (Pedulli, Clinical Innovation & Technology, 4/14). Respondents were asked to rank EHRs vendors on 18 key performance indicators, including:

  • Accessibility;
  • Computerized provider order entry;
  • Document management;
  • Electronic prescribing;
  • Interoperability;
  • Practice administration;
  • Productivity; and
  • Reporting and analytics (Black Book release, 4/7).

Report Findings

During the first three months of 2014, only 8% of primary care physicians reported being "very dissatisfied" with their EHR system's ability to lessen workload, compared with 48% who were "very dissatisfied" in 2009, according to the report.

Respondents credited their increased satisfaction to vendors' efforts to improve:

  • Promise fulfillment;
  • Bolstered client support;
  • Meaningful use accomplishments; and
  • Improved workflow.

Top-Rated EHRs

Overall, San Francisco-based Practice Fusion earned the highest rankings out of all EHR vendors included in the survey. Other top-performing vendors include:

  • Allscripts;
  • AmazingCharts;
  • Athenahealth;
  • Care360 Quest;
  • CareCloud;
  • CureMD;
  • eClinicalWorks;
  • Greenway Medical;
  • Kareo; and
  • Praxis (Clinical Innovation & Technology, 4/14).
Source: iHealthBeat, Tuesday, April 15, 2014

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