Medical News reported the results of a report from the American College of Physicians indicating “satisfaction and usability ratings for certified electronic health records (EHRs) have decreased since 2010 among clinicians across a range of indicators.” The announcement was made at the 2013 Healthcare Information and Management Systems Society (HIMSS) Conference & Exhibition. According to Michael S.
Healthcare Usability Topics
The usability of health and other information technology systems has long been a challenge.
And there are a number of common misconceptions as to why the problem persists, according to Nancy Staggers, RN, a professor of Informatics at the University of Maryland’s School of Nursing, and Lorraine Chapman, Director of Use Experience Research at Macadamian Technologies, a user experience design and software development firm that does work in the health care field.
Usability is "the extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use" [ISO9241]. Usability represents an important yet often overlooked factor impacting the adoption and meaningful use of electronic health record (EHR) systems. Without usable systems, doctors, medical technicians, nurses, administrative staff, consumers, and other users cannot gain the potential benefits of features and functions of EHR systems.
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