The usability (or lack thereof) of Healthcare IT has been in the news a lot again.

This time a research report published by JAMA (Howe JL ; Adams KT ; Hettinger AZ; et al. Electronic health record usability issues and potential contribution to patient harm. JAMA. 2018; 319: 1276-1278) researchers analyzed voluntary error reports associated with Electronic Health Record (EHR) systems and found that problems with EHR usability may have directly resulted in patient harm.

Analogies have been a major part of how we explain usability, user experience and/or design thinking to audiences and clients (and potential clients). Many of these analogies involve automotive technology ( see e.g. Crash-test dummies and the Usability of EHRs http://www.theusabilitypeople.com/thought_leadership/crash-test-dummies-... ).

Guest post by: Janne Pitkänen CEO at Adusso

It's challenging to evaluate usability when buying an IT system. Would it even be possible to predict an IT system's value in real use?

"In public procurement, we always need to choose the cheapest one." Do we?